Chaldea Support
Help with your account, charts, and Chaldea membership.
Contact support
Email hello@chaldea.ai with the email address on your Chaldea account and a description of what happened. Please do not send passwords, payment-card details, or Apple Account credentials.
Restore an App Store purchase
Sign into Chaldea with the same Chaldea account you originally used. Open Settings → Account → App Store Membership, then choose Restore purchases. Your device must also be signed into the Apple Account that made the purchase.
Manage or cancel a subscription
For an Apple subscription, open Settings → Account in Chaldea and choose Manage subscription, or manage it through your Apple Account subscription settings. Web subscriptions are managed through Chaldea’s web billing portal. Deleting your Chaldea account does not automatically cancel an Apple subscription.
Purchase completed but access is missing
First use Restore purchases. If access still does not appear, email support with your Chaldea account email, the plan name, and the approximate purchase time. Do not send a full receipt containing sensitive account information.
Account and data
You can permanently delete your account from Settings → Account → Delete account. For privacy questions or data requests, contact us at the address above. Review our Privacy Policy and Terms of Use.
Before reporting a chart issue
Confirm the birth date, exact time, location, time zone, and chart settings. When contacting support, include the chart type and the result you expected, but avoid sending personal details that are not needed to investigate.